Notice to Residents – Bell Canada Call Routing Issue

May 7 Update - Bell Canada has advised that the voicemail issue has now been resolved. Thank you for your understanding and patience.

Bell Canada is currently experiencing a call routing issue affecting the Town’s main phone line at 905-640-1900. This issue may occur when you enter an extension and are directed to voicemail.

If affected, you may hear a message stating: “The party you’re trying to reach does not subscribe to voicemail.” This issue does not impact direct dial calls to staff members.

Bell Canada has escalated the matter and is actively working on a solution. We will continue to provide updates as more information becomes available.

You can also email Customer Service at customer.service@townofws.ca or visit Town Hall at 111 Sandiford Drive, Monday through Friday, 8:30 AM to 4:30 PM.

Thank you for your patience.